Privacy Policy

This policy explains how MASAM handles the information, drawings and attachments customers submit through the website.

Information we collect

This may include name, company, mobile number, email, project location, request details, and uploaded drawings, bills of quantities or specifications.

How we use information

Information is used to review requests, prepare the service scope and quotation, contact the customer, manage the request and support service continuity.

Drawings and attachments

Files are stored within the website systems and are available only to authorized administrative users. Large attachments are not sent by email; the MASAM team accesses them through protected links.

Maintenance reminders

Name or mobile details for maintenance reminders are saved only with the customer’s explicit consent. Calendar reminders can be used without providing personal information.

Sharing and retention

MASAM does not sell customer information. It may be processed by the hosting and email services required to operate the website. Information is retained only as needed for the request, follow-up and applicable obligations, then deleted or restricted when no longer required.

Your rights and contact

To request correction, ask about your information, or request deletion where legally possible, contact info@masamsa.com.

Last updated: September 2026